At the last Lucidity Network event, Productivity Ninja Grace Marshall gave a thoughtful and fun talk on how to be less busy and more productive. She was great, and as always got me thinking. I’ve written before about not leaving your personality at the door when you arrive at work and about being your best self. Grace spoke about the human experience of work. How with technology, automation and remote working the work environment is changing. But we are still human beings doing jobs and whilst we can adapt to change (albeit slowly sometimes) we are still people and we have certain needs and limitations. And our customers are people with needs and limitations too. Sometimes an automated response simply isn’t adequate when we need to connect with another human.
I took three key things away from Grace’s talk.
1. Cycles – everything in nature has a cycle. In a year we have four distinct seasons, each with a different purpose. Do humans have cycles too? I certainly feel low energy at this time of year and much better when we’re fully into spring and even better in summer. I think I do have a yearly cycle. In a day we have cycles too. Everyone is different – some people do their best thinking in the morning, others in the afternoon. Taking regular breaks is important for productivity too. The art is noticing when you’re at your best and planning the difficult work that you really need to apply brainpower to then. And if you can, do this on a daily basis, and if you can a yearly one too.
2. Efficiency and effectiveness are different. You might be very efficient at say, stuffing envelopes, but if sending an email will get the same result in quicker time the most efficient envelope stuffer in the world is not working effectively. I suspect this happens a lot in organisations where things have always been done the same way, no one questions the status quo and there is little appetite for change.
3. Human capacity – this is how much we can take on. It’s not about having a full diary, it’s about knowing what your own capacity is. For example, just because you have a space in your diary, it doesn’t necessarily mean that you have the capacity for another meeting. If you’re tired, it’s hard to concentrate and time without attention is useless. Linked to this, is your emotional capacity to do things. We only have a certain amount of emotional capacity and some days require more emotional capacity than others. We need to keep our emotional capacity at a healthy level. Become more aware of how you’re feeling emotionally, for example, do you feel like you’re on a knife edge or that you can cope with anything that the day throws at you? Notice the people who build your emotional capacity and those that drain it. Spend more time with people who build you than people who drain.
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