Being human seems like something that shouldn’t even be considered as something to work on. Surely it should just be a way of being that comes naturally?
Yet, so many of us feel that we need to be ‘professional’ at work to fit in or impress and as a result we leave emotions, empathy, vulnerability, self-awareness, passion – all the things that make us wonderfully unique – at the door when we come into work.
In a working world of increased automation, our human skills are more valuable now than ever before. Customers, supporters, clients and colleagues want to be able to interact with humans who speak their language and with whom they can connect. They want to deal with real people who are empathetic, honest and transparent.
To be human at work simply means using the skills that we are born with as human beings, the skills that set us apart from technology. These skills include creativity, innovation, collaboration, communication, vulnerability and empathy.
There are noticeable symptoms of not being human and not bringing your whole self to work. We can feel disconnected. We don’t share our interests with others around us, even the colleagues we work closely with and talk to every day. We don’t speak up or ask questions, feeling that we should remain quiet. All of this means we go through our working lives and don’t ever feel fully known. This can lead to feeling disengaged and unmotivated.
This distinction is even more important when working remotely. On the one hand working remotely has us allowed to be more human. We’ve had Zoom calls with children, pets and partners making unexpected appearances, we’ve nosed into colleagues houses and perhaps know more about each other’s lives now than when we worked in an office. On the other hand, when we’re not able to meet in real life we have had to be more deliberate at connecting with people, remembering to ask others how they are, waiting for the answer that comes after the initial standard response of ‘fine’ and allowing time and space for the water cooler conversations that are about more than work projects and deadlines.
‘Don’t ask yourself what the world needs, ask yourself what makes you come alive. And then go do that. Because what the world needs are people who have come alive.’ Harold Whitman
When we’re ourselves at work, we feel understood and known by our colleagues, and as a result we experience a greater connection at work. We no longer have to segment our lives between ‘professional self’ and ‘real self’, going through our working day with that uncomfortable feeling of holding something back. By bringing our whole selves to work and encouraging our colleagues to do the same, we can genuinely play to our strengths, make a greater impact and be happier and more fulfilled in the process.
If any of the above has struck a chord, here’s my three tips for being more human at work.
- Be Curious
Being interested in others, asking them about their interests, passions and past times, is a great way to signal that it’s OK to share more than just work-related chat. Make a point to get to know the people you work with. Encourage them to talk about their interests, passions and how they’re feeling. Understand what makes them human. Take time to listen to what’s important to them, as well as to understand their quirks and their dreams.
- Give yourself permission
It sounds simple but give yourself (and your colleagues) permission to be yourself. Encourage individuality. Help others drop the robot mindset by providing opportunities to integrate more of what makes them human into everything they do every day. For example, find out what people love doing outside of work. What skills and experience do they bring to problem solving? If John is a scuba diver what can he teach us about teamwork from working in a buddy pair, like divers do underwater?
- Identify what good looks like
If we’re not clear about expectations, it can knock our confidence and when this happens our true selves can feel diminished. Be sure to set expectations clearly – for yourself and for others. The Gallup Q12 employee engagement research shows that their number one predictor of performance is when an employee rates their response to ‘I know what is expected of me at work’. Your question here is ‘What does good look like here?’ This will always lead to a valuable conversation, increased clarity that you’re all working to the same end goal, and allow you to play to your strengths.
For the full training pack on how to be more human including a webinar with Samantha Woolvern and further resources join the Lucidity Network. A place for curious humans who want to bring their whole brilliant selves to work. There’s more information on how to join us here.