The pitfalls of flexible working and how to avoid them

The pitfalls of flexible working

The world is changing too fast to think you’ll be working in the same role for long and the notion of a career for life is rapidly becoming a thing of the past. One estimate suggests that 65% of children starting primary school today will end up working in jobs that currently don’t even exist. In addition to the changes affecting permanent employment, freelancing is on the increase as people opt for a more flexible working lifestyle and swap the morning commute for a desk at home or a local coffee shop.

On a day to day basis, those working in conventional 9 to 5 jobs are also experiencing a shift in working style as flexible working, part-time hours, working from home and hot-desking (hot-desking policies often driven by cutting overheads as flexible working and an increasing part-time workforce means less desk space is needed) are becoming increasingly common.

We no longer need to meet people face-to-face in real life to get work done. Technology is a massive enabler to remote working for full-time employees and freelancers, for example, there’s plenty of free video conferencing options to choose from as well as sites like Fiver springing up where freelancers can get paid their expertise from anywhere and to anywhere in the world.

There’s a ton of benefits of working at any time from anywhere to freelancers, business owners and employers, but like any new system or way of working there are realities that get overlooked. For example;

It can be lonely working from home. I know this from personal experience.  When I first went from working in an office to working at home it hit me. I really missed my colleagues. I missed being able to bounce ideas and sense check things with them. If you work from home you must be able to deal with being on your own for long periods of time and if you are an employer you have a duty of care to staff to make sure they can manage the isolation of working from home.

Stress levels are rising as flexible working means we don’t switch off from work. We constantly check our phones, answer our emails and update our social media. This constant ‘being on’ is not good for our physical or mental health.

Hot-desking increases germs and illness in the office. According to the reputable publication, The Sun Your desk could be harbouring 400 times more germs than a toilet seat”. Sensationalist perhaps, but the incidence of germs spread around the office is greater when you are hot-desking and using different computers than when you keep your germs to themselves at your own desk.  

Your employees might object. I’m an advocate of hot-desking to create the water-cooler moments that spark innovation and creativity. However, water cooler moments rely on people speaking to each other. When people resent being told to hot-desk they often withdraw and don’t interact with their new colleagues around them. If a hot-desking policy isn’t implemented with an understanding of the current culture and care isn’t taken to involve employees from the start of the process, you can end up with a culture clash that causes so much disruption and upset it can do more harm than good.

There are solutions

If you work from home schedule your day carefully to ensure you do have conversations with other people, build a support network so you do have people to bounce ideas with, for example, join a mastermind group or get a mentor.

Put systems in place to not check your phone at all hours of the day and night and turn off notifications outside of working hours.

If you work in an organisation get some cleaning cloths (or ask your employer to provide them) for the keyboard and desk to stop the spread of germs.

If you are implementing a hot-desking or working from home policy carefully consult with employees and consider the culture shift required to make it work before piling in.

This changing face of work is one of the reasons that I’ve up the Lucidity Network  – whether you work for yourself or in an organisation it’s a ready-made professional support network that combines a mix of face-to-face meet-ups, online toolkits and connections to an energizing community that accelerates your progress so that you get the results you want.

Sign up to the waiting list to be the first to know when the Network is open for new members. In the meantime you can join the Lucidity Community free Facebook group  for clearer thinking and better results.  

Why this octogenarian is engaged

1942 photo of Genevieve (age 7) leading "Molly", the pony with two evacuees on her

At a Lucidity Network meeting, a member asked me directly why I am still so energetically engaged at age 83. I did give some reasons, but recognised that the answers are complex and that other people are surprised or puzzled at the level of my engagement. I decided that for my own and others’ sakes I should reflect on my motivators.

In Japan, in the 1970’s, I realised that I should record my personal observations about health and other experiences and that could be valuable to other people in the future. My accumulative and updating journal ‘Resources: sources and resources for occupational health’ in the 1980’s was indeed a practical attempt to make my professional observations available widely.

When I was elected as a councillor, in the London Borough of Hounslow, I decided that rather than health and education “which I know about”, I would do planning. Open House London offered excellent training as did TfL (Transport for London). Their training and ‘councillor‘ status gave me the confidence to contribute in other professional groups where I was often the only ‘political elected’ person or representative of local government.

Resulting from my research for Resources and beyond, I have followed threads on health, environment, third sector (for example NCVO), and others. I have done biblical translations and Bible-related content, and created a dictionary, that is to be available as open source, and is suitable for teachers and students of English as a second or additional language. I’ve followed KTN and Innovate UK from the early days. Since becoming a councillor, I have also engaged with local government and national government information sources.

After a long period of illness, pneumonia and sequelae in 2009-10 I started to engage or re-engage within something like a five-mile radius. I had moved to Hillingdon after selling my maisonette on the day that I had been elected as a councillor in Hounslow, so had not built strong local roots. The social worker at the hospital suggested that I join the U3A, an Age UK social group and activities at the local Leisure centre. I did those things.

To facilitate my rehabilitation, my church leader wanted me to re-order the church library and voluntarily work in the office each week, which I did. Supervision, feedback and related engagement were invisible. When the church’s new office and community room were being refurbished last year – that stopped. In spite of enquiries, the library is still in boxes, and there has been no discussion about possible resumption.

After being with the Age UK social group for over a year I moved to being a volunteer in an ‘Aging well’ group where I was able to express my creativity. I joined the U3A Science, Geology and Digital photography groups but gradually discontinued after about three years. Physical distance and the exclusive social climate discouraged me. After about three years I gradually desisted from both in favour of walking, especially in a short-lived walking group, that went outside my normal range.

As I regained confidence I cruised, to enjoy a Christian history theme, around the British Isles and eighteen months later cruised, with the same captain, to biblical sites in the Mediterranean. Both cruises were very personally affirming with great personal engagement.

I did attend some professional meetings, as earlier, and have continued that engagement that is growing again now. I started to attend some London Borough of Hillingdon meetings. However, still being a newcomer to the borough made engagement difficult.

I hosted a highly qualified nurse from Papua New Guinea for the six-month duration of her one day a week course in tropical medicine. We exchanged experiences and knowledge. We walked miles together and she was amazed as my ‘dead’ vine and other trees gradually displayed their full glory in the especially long spring. I saw our beautiful natural environment through new eyes.

While attending an older people’s consultation group at the Civic Centre I signed up to BORG (Brunel Older People’s Reference Group). That engagement has been very personally rewarding. BORG invited us to an event to discuss a research project (and they fed us). A few weeks later we get a letter describing the research project and participant requirements. If eligible, we were encouraged to sign up. When the study was finished we got an invitation to the report day. Several universities or other groups may get involved (and they feed us!). As the most proactive BORG member, I now attend lots of other events at the University and am gradually being rewarded by growing engagement and recognition.

I participated in a Brunel research study on loneliness in the elderly. I noted that digital photography was increasing the quality, intensity and interest of my observations, especially of the natural and built environment. That allowed engagement with the environment but not proper engagement with people, which was becoming more difficult.

I lost my closest female friend, my adopted brother’s wife, in 2009, and after five or so years in various care homes, my older sister and my former room-mate, in early 2018. So, the people who really knew me have gone.

When the Age UK ‘Aging well’ group closed I moved to a group of mainly Punjabi speaking women. where I join in the exercises, move lots of chairs, and usually play Rummikub ‘open handed’ with one to three group members.

There are sometimes two or more weeks in the summer and at Christmas when engagement stops. Yes, one does get invited out on Christmas Day. I usually carve the turkeys at St John’s, West Ealing for the ‘soup kitchen’ Christmas dinner but then go to a home for the rest of the day. I also call available people together for a muddy walk between Christmas and the New year, ploughman’s lunch and board games afterwards.

At some point, I realised that when I went to a meeting ‘in town’ (London), I built in exercise including cardio exercise by walking up the escalators and stairs. I also realised that organisers were glad to welcome and engage with attendees. Also, that at London meetings one often met with and could engage with leaders, especially, the professors at the BCS Women and related meetings. I use my Freedom pass and started to look for more frequent events ‘in town’.

Knowing that one will have one or more meaningful engagement in which one can offer some useful contribution brings me deep pleasure.

Thank you, Lucy and Lucidity Network, for enabling such purposeful engagement even between the physical meetings!

Genevieve is the oldest (and one of the most engaged!) members of Lucidity Network, if you need a hand reawakening your mojo come join our free Facebook community dedicated to clearer thinking for better results. You’ll also be privy to upcoming events and find out when the network is open to new members.

Genevieve M Hibbs former: nurse (general and occupational health), midwife, Christian missionary, lecturer, elected councillor, mayor and a member of the Lucidity Network.

Innovation for introverts

Innovation for introverts

I know it might be surprising I feel like this, given I run training on networking and I lead the Lucidity Network (which involves networking). Perhaps the reason I do both of these things is because I know how important networking is to pretty much everything and also how difficult it can be, so I just want to make it as easy and pain-free as possible for people.

I define introversion and extroversion as where you get your energy from. As an introvert, I get my energy from being by myself. Extroverts get their energy from other people. You’re not stuck in an introvert or extrovert box though. It’s like a spectrum. I sit towards the middle of the introvert side of the spectrum, and I can switch on my inner extrovert when needed, for example, if I’m at a conference, running training or presenting. I just have to go home afterwards and be on my own to refuel.

One isn’t better than the other, it’s just useful to understand your own preferences and those of the people you work with so you can adapt your communication to get the best out of both introverts and extroverts.

Last week I prized myself off my sofa into the cold and dark November night to go to the 100%Open Union networking event on innovation for introverts.

Here’s what I took away

When it comes to innovation introverts come into their own.

  • They have no need for external affirmation
  • They make order out of chaos
  • They are the best listeners
  • They connect disparate dots that may save the business.

 

To get better results make sure you are engaging both introverts and extroverts.

Here’s how;

Often it’s just the loudest people that get listened to. If you manage a team make sure you make space for introverts to be heard. This takes the form of great facilitation and good planning, for example, ensuring everyone has the opportunity to speak in meetings and structuring ideas sessions with some tasks that people can do on their own.

A web-based platform or community is a good way to solicit ideas from everyone (we heard from Waitrose and how this approach has lead to a range of new business ideas).

Offer quiet zones at work especially if you work in an open plan office

Encourage introverts to lead, chair meetings, present on topics, lead projects.

Become aware of the loudest voices, encourage them but do not allow them to be the only voice that is heard.

Let me know how you get on.

I’ve designed the Lucidity Network to be a place for introverts and extroverts. It’s a pick and mix of online and offline learning and connection to a dynamic network of people that can help you. We’re open for new members a few times a year. Join the Lucidity Community Facebook group to get in the Lucidity groove for clearer thinking and better results and be the first to hear when the Lucidity Network is open for members.

Do you know what your old classmates are up to?

School classroom, apple resting on top of some books

Think back to when you were at school. What do you remember? The smell of the school hall (kind of musty gym kits and disinfectant) cross country in the freezing rain or drinking warm milk out of a glass bottle with a straw?

What about the people? Did you have a favourite teacher? We all loved Mr Sykes (I wrote about him before) none of us did very well at French with Ms Schmidt and we were all a bit scared of Mr Callard.

What about your classmates? That time when Daniel Savage shaved half his eyebrow off in geography class, when Stephen Perkins did a loud fart in a maths exam or when Sharon Taylor got caught smoking behind the bike sheds?

Are you still in touch with any of them?

Who you know matters

I’m still in touch with some classmates from school. Some I still see regularly, others I’ve not seen for years but we know what each other are up to because of the wonder of Facebook.

There is a saying that ‘it’s not what you know but who you know’. I do think you need to know some stuff, and I do agree that who you know is more valuable.

Research into human networks show that large and diverse networks can bring benefits to both your professional and private life. However, it’s not necessarily in your immediate network that the magic lies. It’s in the weak ties. It’s the people that you know less well, that are outside of your immediate circle that are more likely to facilitate your next promotion, your new job or even your next relationship.

And your weak ties include those classmates from school – those people that at one point in your life you had much in common and spent a great deal of time with. What are they up to now?

Often I’ll ask Facebook for help and advice, for example recommendations for places to visit or expertise on a topic (you may have even helped with jogging memories from school in this blog). I’ve asked my friends to buy my book (thank you) and back a crowdfund (thank you again) and whilst I’ve not done a detailed analysis of which friends help out, it does feel that there is a disproportionately high number of classmates that have helped (thank you). For example:

When I was writing the Innovation Leadership Report I was looking for innovators; those doing something new and I remembered my old school friend Neil Cloughley was working on a hybrid aircraft. I asked if I could interview him. No problem. We did talk about guinea pigs for a bit because that is the main thing he remembered about me, but once we’d discussed Biggles and Fergie I got to learn about his vision for his aviation company. You can check out the original article here.

When I launched my book to get my Amazon ranking up which (sadly) is important I promoted it everywhere. If you are my friend on Facebook you’ll already know this. One friend from school said, ‘I’ve not seen you in 25 years, I only know you through Facebook and you want me to buy your book?’

‘Of course I will!’

One classmate worked at a marketing agency that the organisation I was working with had been trying to get an introduction to for a long time. When I asked it was no problem to introduce me to the right senior executive and arrange a meeting that I’d never have got without a personal contact.

And when people help you out – you step forward to do the same back when asked. And that’s how networks and weak ties work.

I’ve talked about school, but you’ll have weak ties from many different parts of your life, for example college, university or a Saturday job. Who are those friends who you’ve lost touch with and what are they up to now? I encourage you to get in touch and find out. You just might be able to help them too.

Who you know is so much more important than what you know, yet many people don’t nurture their networks. So I’ve created a ready made Network for you. Its called the Lucidity Network and its a pick and mix of real life connections, online resources and inspiration to help you get better results.

We’re open for new members a few times a year. Sign up to the waiting list to be the first to know when the Network is open for new members. In the meantime you can join the Lucidity Community free Facebook group  for clearer thinking and better results.  

Who you know is how you get stuff done

Business people connecting puzzle pieces - who you know is how you get stuff done

Think about how you usually get stuff done. I mean the important stuff, how you will get your next job, find your next exciting holiday destination or make your ideas happen?

I believe that important stuff gets done because of the people you know as well as the people who know the people you know. It’s all about networks.

Consider this. Someone asks you for a favour. How do you decide whether you do it? From my experience there are three key factors;

  • What’s in it for you? – for example, will you enjoy it, will it be a good experience, will you learn something new, will it raise your profile, fill empty time, make you feel good?
  • How they ask – have they thought about what’s in it for you, have they asked you, well ‘nicely’, have they overcome and obstacles that might prevent you from doing the favour?
  • Do you know, like them and trust them? – how well do you know them, are they credible, do you like them, would you feel good to help them out?

When these three factors are in all place stuff gets done. If one or more factor isn’t quite right stuff stalls.

Think about it, someone you know like and trust asks if you would meet a colleague to give them some advice. They know your time is limited so they offer that the meeting is near your office at a time that suits you. They know you like coffee in the morning, so they suggest your favourite local coffee shop for breakfast as the meeting place. They are appreciative that you would consider helping them out. They also suggest that the colleague might have skills and experience that could help you with a project you are working on.

You are busy.  You are more likely to do the favour because you know, like and trust the person, they asked you well and they spelled out what could be in it for you.

All the factors compound, if someone you didn’t know or like, or didn’t ask well or didn’t make it clear what was in it for you you’d be much less inclined to say yes.

So, it makes good business sense to get to know your colleagues, because more stuff will get done.

And when it comes to innovation having a diverse network is important. Research shows that humans tend to gravitate to other people like them, people from similar backgrounds, with similar viewpoints. When we all have a similar experience, we start to think the same. We start to operate in an echo chamber of our own similar ideas. If innovation is about thinking differently and developing new ideas then we need people in our network that are different from us, that will challenge and build on our ideas. And because we naturally gravitate to people like us we need to be deliberate about seeking out a diverse network made up of different experiences, perspectives and thinking. That’s where, I believe, successful innovation lies.

One of the reasons I’ve set up the Lucidity Network – a pick and mix of online and offline practical tools and advice as well as access to a dynamic network of expertise. Already we have members from a mix of sectors from around the world. We’re open for new members a few times a year. Sign up to the waiting list to be the first to know when the Network is open for new members. In the meantime you can join the Lucidity Community free Facebook group  for clearer thinking and better results.